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		<title>the Human Factor</title>
		<link>http://voiceofcustomer.wordpress.com/2008/06/09/the-human-factor/</link>
		<comments>http://voiceofcustomer.wordpress.com/2008/06/09/the-human-factor/#comments</comments>
		<pubDate>Mon, 09 Jun 2008 16:40:23 +0000</pubDate>
		<dc:creator>mariobilotas</dc:creator>
				<category><![CDATA[brand management]]></category>
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		<category><![CDATA[online]]></category>
		<category><![CDATA[usability]]></category>
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		<category><![CDATA[web design]]></category>
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		<guid isPermaLink="false">http://voiceofcustomer.wordpress.com/?p=48</guid>
		<description><![CDATA[As I continue my journey in the feedback analytics environment, I come to a realization that there are some serious disconnects between marketing &#8211; usability &#8211; and customer service.  You may say, duh! or why do you think so? but after working with B2B prof. in all three arenas, I come to find this:
Media Marketing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=voiceofcustomer.wordpress.com&blog=3305021&post=48&subd=voiceofcustomer&ref=&feed=1" />]]></description>
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		<title>User Engagement &#8211; For What!?</title>
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		<comments>http://voiceofcustomer.wordpress.com/2008/06/05/user-engagement-for-what/#comments</comments>
		<pubDate>Thu, 05 Jun 2008 15:34:52 +0000</pubDate>
		<dc:creator>mariobilotas</dc:creator>
				<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[WOM]]></category>
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		<category><![CDATA[chicago web]]></category>
		<category><![CDATA[ematrics]]></category>
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		<category><![CDATA[feedback analytics]]></category>
		<category><![CDATA[google analytics]]></category>
		<category><![CDATA[illinois web]]></category>
		<category><![CDATA[linkedin]]></category>
		<category><![CDATA[mario bilotas]]></category>
		<category><![CDATA[marketing managers]]></category>
		<category><![CDATA[omniture]]></category>
		<category><![CDATA[OpinionLab]]></category>
		<category><![CDATA[user experience]]></category>
		<category><![CDATA[voice of customer]]></category>
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		<category><![CDATA[web metrics]]></category>
		<category><![CDATA[web trends]]></category>
		<category><![CDATA[word of mouth]]></category>

		<guid isPermaLink="false">http://voiceofcustomer.wordpress.com/?p=44</guid>
		<description><![CDATA[As I further my understanding of marketers engaging in digital corporate exposure, and the means to capture audience understanding for better marketing and lead generation positioning, I begin to understand that often understanding users may mean &#8211; not interacting with them.
The various marketing methodologies and formulas that isolate human behavior, web analytic applications  measuring [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=voiceofcustomer.wordpress.com&blog=3305021&post=44&subd=voiceofcustomer&ref=&feed=1" />]]></description>
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		<title>Weekly Webcast</title>
		<link>http://voiceofcustomer.wordpress.com/2008/05/09/weekly-webcast/</link>
		<comments>http://voiceofcustomer.wordpress.com/2008/05/09/weekly-webcast/#comments</comments>
		<pubDate>Fri, 09 May 2008 20:31:37 +0000</pubDate>
		<dc:creator>mariobilotas</dc:creator>
				<category><![CDATA[Balancing Customer Satisfaction]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Relationship Management]]></category>
		<category><![CDATA[NPS]]></category>
		<category><![CDATA[Revenue Growth]]></category>
		<category><![CDATA[WOM]]></category>
		<category><![CDATA[Web Analytics]]></category>
		<category><![CDATA[Web User Experience]]></category>
		<category><![CDATA[customer relationship]]></category>
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		<guid isPermaLink="false">http://voiceofcustomer.wordpress.com/?p=42</guid>
		<description><![CDATA[Please come join me on Wednesday to discuss Voice of Customer and Web Analytics integrated customer engagement applications.
OpinionLab Wednesday&#8217;s (OLW)
See you there,
Mario Bilotas
(847) 681-6116
       <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=voiceofcustomer.wordpress.com&blog=3305021&post=42&subd=voiceofcustomer&ref=&feed=1" />]]></description>
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